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HQSwitzerland
IndustryTransport & Logistics
PartnershipDepartment-wide Agile transformation and coaching

Agile Training and Coaching for ICT Teams at Galliker

Axon Active delivered a three-phase Agile transformation for Galliker Transport AG, a leading Swiss logistics company. The program combined preparation, training, and tailored coaching across ICT functions, from leadership to software, support, network, and app teams, including offshore developers in Vietnam through an Agile Fluency™ simulation.

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Agile Training and Coaching for ICT Teams at Galliker
About the client

Who is Galliker?

Galliker Transport AG is a Swiss logistics company, founded in 1918 and headquartered in Altishofen in the canton of Lucerne. With around 3,500 staff and roughly 19 branches across six countries, it runs national and international transport and logistics — cargo, food, refrigerated, fresh, healthcare, and car logistics — on a 24-hour network. At that scale, IT is mission-critical infrastructure, which is why the engagement targeted a department-wide agile capability rather than a single-team pilot.

What we did

Tailored tracks for a whole department

The IT department was split into four delivery tracks — software development, 1st-level support, network IT, and app support — each with its own Scrum/Agile foundations module and its own “tools, tips, and where to start” session, including a real-world simulation tuned to that team’s context. The Product Owners and stakeholders — including people from Sales and Transportation — had their own dedicated 1.5-day product-management track, covering Agile and Lean product thinking, how product ownership differs from project management, and preparing a first product backlog ready for the team. The Scrum Masters took part across all four tracks, and PMO, Security, and Architects joined the software-development track.

The coaching phase began with The Executive Action Start for the Scrum Masters and leadership — turning strategy into concrete backlogs, goals, and measures — followed by weekly follow-up coaching to navigate the obstacles that always surface once a new approach goes live.

2.5 years of agile, in four afternoons

The transformation reached the offshore side too. In 2025, Galliker’s developer teams in Thu Duc City, Vietnam went through a licensed Agile Fluency™ Game simulation — a safe, hands-on way to compress roughly two and a half years of a team’s agile journey into a series of short sessions, so that experiments in the game produce real insights for the real work. It ran as four sessions, each a half-afternoon, giving the teams room to try, reflect, and adjust without real-world risk.

2.5 years of agile, in four afternoons

Why transform the whole department at once?

For a logistics business where IT is mission-critical, a shared language and consistent ways of working across every function matter more than an isolated pilot. Tailoring each track to its team meant everyone moved forward together, without losing what’s specific to software, support, network, or app work.

Why transform the whole department at once?
How we work together

Prepare, train, coach

The programme followed Axon Active’s three-step model, run on-site at Galliker’s facilities so the teams learned in a consistent environment and could apply it directly to their work:

  1. Preparation — working with Galliker’s management to identify the real challenges and skill gaps, then setting the concrete learning goals. It opened with a shared Agile Introduction so the whole IT department — and key stakeholders — started from the same language and mindset.
  2. Training — function-specific tracks so each team learned what was relevant to them rather than a one-size-fits-all course.
  3. Coaching — an executive kick-off plus recurring follow-up coaching to support the teams through the messy first mile of actually adopting the new ways of working.
Sebastian Sussmann is CIO & Chief AI Officer at Axon Active, with 16+ years in IT and software development across Europe and Asia.
Trainer

Delivered by Sebastian Sussmann

Sebastian Sussmann is CIO & Chief AI Officer at Axon Active, with 16+ years in IT and software development across Europe and Asia. He has worked in every Scrum role — Developer, Scrum Master, and Product Owner — in both co-located and distributed teams, and coaches students at major universities in Ho Chi Minh City, Da Nang, and Can Tho. He founded Scrum Breakfast in Da Nang and Ho Chi Minh City, speaks regularly at Agile Tours and Scrum Gatherings worldwide, and is a Scrum Ambassadors Licensed Trainer (SA-LT™) — with the Agile Fluency™ and Scrum@Scale facilitation behind this department-wide engagement.

Credentials: CSM · CSPO · CSP-SM · CSP-PO · Certified Agile Leadership (CAL-1) · Certified Scrum@Scale Practitioner · Agile Fluency™ Game Facilitator · Playing Lean Certified Game Master · Management 3.0 · LEGO® Serious Play® Certified Online Facilitator · Flight Levels

Verified Scrum Alliance profile.

By the numbers

Key figures of the engagement

50

ICT professionals

Covered the whole department across four tailored tracks.

1.5-day

Product track

Combined with a shared Agile Introduction for POs and stakeholders.

4

Half-afternoon sessions

Agile Fluency™ simulation with offshore teams in Thu Duc City.

2

Locations/ languages

On-site in German in Altishofen (2023) and offshore in English in Vietnam (2025).

Key milestones

Engagement timeline

2023

Preparation

Challenges and goals set with management; shared Agile Introduction for everyone.

2023

Training

four function-specific tracks plus a product-management track for POs and stakeholders.

2023

Coaching

Executive Action Start, then weekly follow-up coaching.

2025

Implementation

Agile Fluency™ Game with the Vietnam developer teams.

Common questions

How this engagement works

Why transform the whole department at once instead of piloting one team?

For a logistics business where IT is mission-critical, a shared language and consistent ways of working across every function matter more than an isolated pilot.

What was tailored to each team?

Each of the four tracks had its own foundations and “where-to-start” session tuned to that function — software, support, network, or app.

How were the offshore developers involved?

Through a licensed Agile Fluency™ simulation run with the Vietnam teams in Thu Duc City, aligning the offshore delivery with the agile model.

Who delivered it?

Sebastian Sussmann, Axon Active’s agile trainer and coach.